At Casual Outfits Store, we believe that comfort and confidence go hand in-hand. Just as we mindfully curate our collections—from soft Cashmere and cozy Fisherman Rib knits to our breathable Cotton Refresh line—we want you to feel completely assured in your choices. If an item doesn’t meet your expectations, our returns process is designed to be as effortless and transparent as your shopping experience.

Our Return & Exchange Policy at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, and in original packaging with all tags attached.
  • Process: Start by contacting our customer care team at [email protected] with your order details.
  • Refunds: Issued to the original payment method within 7–10 business days after we receive and inspect the return.
  • Exchanges: Subject to availability. We will guide you through a smooth exchange for a different size or color.
  • Shipping Costs: Return shipping is the customer’s responsibility, unless the item is faulty or incorrect.

Step-by-Step Return or Exchange Process

  1. Contact Us Within 15 Days
    Email our dedicated care team at [email protected] with your order number and the item(s) you wish to return or exchange. You can use the template below to make it easy.
  2. Receive Your Return Authorization & Instructions
    We will respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package.
  3. Pack Your Item Securely
    Please place the item in its original packaging, include all tags, and seal the parcel securely. Include a copy of your order confirmation or the RMA slip inside the package.
  4. Ship Your Return
    Send the package to the address we provide using a trackable shipping service. We recommend keeping your proof of postage.
  5. We Process Your Request
    Once we receive and inspect your return (typically within 3–5 business days of arrival), we will notify you via email and proceed with your refund or exchange.

Return & Exchange Request Email Template

To help you get started, feel free to copy and paste the template below into an email to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Casual Outfits Store Customer Care Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Please insert your order number] Item(s) for Return/Exchange: [e.g., Fisherman Rib Sweater, size M, color Navy] Reason for Return/Exchange: [e.g., Size too large / Exchange for a different color] Please advise on the next steps and provide the return address and any required authorization code. Thank you, [Your Full Name] [Your Email Address] [Your Shipping Address]

Refunds: Timing & Method

Your refund will be processed with the same care we put into selecting our Autumn Awaits collection.

  • Timing: Once we receive and approve your return, please allow 7–10 business days for the refund to be reflected in your original payment account.
  • Method: Refunds are issued to the original payment method used during checkout. This includes:
    • Visa, MasterCard, JCB: Credited back to your card.
    • PayPal: Returned to your PayPal account.
  • Please note that shipping charges (both original and return) are non-refundable unless the return is due to our error or a defective product.

Important Exceptions: Non-Returnable Items

To ensure the integrity and hygiene of our products, the following items cannot be returned or exchanged unless they arrive damaged or faulty:

  • Accessories that are intimate or hygiene-sensitive (e.g., certain types of gloves, if clearly specified as non-returnable for health reasons).
  • Footwear that shows signs of wear or has been worn outdoors.
  • Any item that is not in its original condition: worn, washed, altered, or missing tags.
  • Personalized or made-to-order gifts from our Gifts For Her or Gifts for Men collections.

This policy is designed with respect for all our customers, much like the thoughtful design of our Capes & Wraps and Blouses.

Exchanges for a Different Size or Color

We are happy to help you exchange an item for a different size or color, subject to availability. The process is the same as a return:

  1. Contact us within the 15-day window to request an exchange.
  2. We will guide you to return the original item.
  3. Once the return is received and approved, we will ship the replacement item to you.
  4. If the desired exchange item is out of stock, we will issue a refund to your original payment method.

Please note that exchange shipping costs (for the new item to you) are covered by us only if the original return was due to our error.

Questions? We’re Here to Help

Our customer care team is dedicated to making your experience effortless. If you have any questions about returns, exchanges, or your order, please don’t hesitate to reach out.

Email: [email protected]
Postal Address:
Casual Outfits Store
2399 Hiney Road
LAS VEGAS, US 87701

We appreciate your trust in us and look forward to ensuring your complete satisfaction, just as we do in crafting our Fabulous Fairisles and selecting our Cashmere Clothing.